Refund & Cancellation Policy

1. Subscription Cancellation

You can cancel your subscription at any time through your account settings. Here's what you need to know:

• Instant Cancellation: You can cancel your subscription with one click from Settings → Billing & Payments.
• Access Retained: You will retain full access to Pro features until the end of your current billing period.
• No Questions Asked: We don't require a reason for cancellation, though we appreciate feedback.
• Data Preservation: Your projects and data remain safe even after cancellation.

2. Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions:

• If you're not satisfied within the first 30 days, contact us for a full refund.
• Refunds are processed within 5-7 business days to your original payment method.
• This applies to first-time subscribers only.

After 30 Days

After the 30-day period:

• Subscriptions are non-refundable for the remaining billing period.
• You can cancel anytime, but no prorated refunds are provided.
• You retain access until the end of your paid period.

3. Special Circumstances

We may consider refunds outside the 30-day window in the following cases:

• Technical Issues: If our service was unavailable for an extended period.
• Billing Errors: If you were charged incorrectly or multiple times.
• Unauthorized Charges: If charges were made without your authorization.

Please contact our support team at hello@wrapstudio.app to discuss your situation.

4. Free Trial Policy

We offer a free trial period for new users:

• Free trial is available once per user.
• Cancel anytime during the trial period with no charges.
• If you don't cancel, you'll be automatically charged at the end of the trial.
• You'll receive email reminders before the trial ends.

5. Non-Refundable Items

The following are not eligible for refunds:

• Partial months or years of subscription.
• Subscriptions cancelled after the 30-day guarantee period.
• Renewal charges (you must cancel before renewal to avoid charges).
• Account deletions (deleting your account does not entitle you to a refund).

6. How to Request a Refund

To request a refund within the 30-day guarantee period:

1. Email us at hello@wrapstudio.app
2. Include your account email address and reason for refund
3. We'll process your request within 1-2 business days
4. Refund will be credited to your original payment method in 5-7 business days

7. Contact Us

If you have any questions about our refund and cancellation policy, please don't hesitate to contact us:

Email: hello@wrapstudio.app